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How We Handle Your Privacy on imbaslit

Your account information, payment details and activity on imbaslit are protected under clear, transparent practices we've built into every transaction.

Data encryption across all devicesDANA, OVO, GoPay and QRIS payment securityAccount access logs you can review
imbaslit How We Handle Your Privacy on imbaslit
NEED TO CHANGE SOMETHING

How to Request Changes to Your Data

You can update or request removal of your personal information at any time. Contact our support team through the channels below and we'll process your request within seven business days. Requests to delete account data depend on local law and payment processor rules.

Team online

Live Chat Support

Open the chat window in your account lobby. Our team responds during operating hours to help you modify account details or request data access immediately.

Email Support

Write to [email protected] with your request. Include your account email and the specific data you want to review or update.

In-Account Privacy Centre

Head to Settings > Privacy in your account dashboard to view what we've stored and request corrections to your profile without contacting support.

SECURITY AND RETENTION

How We Secure Your Account and Keep Data Safe

Every deposit via DANA, OVO, GoPay or QRIS uses industry-standard encryption so your payment details never travel unprotected. We verify your identity before processing any withdrawal to prevent fraud.

Encryption Standard

All transactions and account logins use TLS 1.2 or higher encryption. Payment data is encrypted end-to-end between your device and our payment processor.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and confirm the destination account matches your profile.

Session Security

Your login session expires after 30 minutes of inactivity. You can see all active sessions and log out remotely from Settings > Active Sessions.

Data Retention Policy

We keep your account data while your membership is active. After you close your account, we retain records for two years where local law requires it for payment compliance.

Privacy Officer Contact

Questions about how we handle your data? Reach [email protected]. We respond within five business days and can discuss your rights under local regulation.

Device and Location Logs

Review every device that has accessed your account in the last 90 days from Settings > Security. You control which devices can log in.

Frequently Asked Questions About Your Data and Privacy

Read answers to the questions we hear most often about how imbaslit handles your personal information, payment security and account access.

Yes. Go to Settings > Account Data to download a complete copy of everything we store — your profile, transaction history, login records and device logs. The file downloads as a portable CSV format so you can review it anywhere. Requests take up to seven business days to process.

Your account data remains encrypted and separated from active player records. Where local law permits, we retain it for two years after closure for payment and regulatory compliance. You can request deletion before that period where regulations allow. Contact [email protected] with your account email.

No. We use cookies only inside your imbaslit account session to keep you logged in and remember your preferred language and lobby layout. We do not place tracking pixels on external sites or share browsing data with advertisers. You can disable non-essential cookies in Settings > Privacy.

Once you pass identity verification, most withdrawals to DANA, OVO, GoPay or QRIS complete within 10 minutes. Bank transfers may take 1–3 business hours depending on your bank's processing speed. You can check withdrawal status in your transaction history.

Yes. Go to Settings > Account Contact and enter your new email or phone number. We'll send a confirmation code to your current contact. Once you verify both old and new details, the change takes effect immediately. This protects your account from unauthorized changes.

We track your game sessions, wins and deposits to personalize your lobby, detect fraud and understand platform usage patterns. This data helps us fix bugs and keep games running smoothly. We do not sell game activity to third parties. You can opt out of personalization in Settings > Privacy while keeping your account active.

Email [email protected] immediately with details. We investigate all reports within 24 hours. If a breach affects your data, we'll notify you within seven days and explain what happened and what steps we've taken to secure your account.